Quote of the Week

"Communication works for those who work at it."
~John Powell
Showing posts with label communication. Show all posts
Showing posts with label communication. Show all posts

Friday, November 26, 2010

The Communication Process and Effective Communication

The following are questions we in communications ponder as technology brings us more conveniences and more challenges:  How can you use the communications process to ensure effective communications? What technologies are currently used to enhance the effectiveness of communications today? What causes miscommunications?
One can ensure effective communications by simply considering all of the elements that make up the communication process.  No matter what form of communication we use we have to be conscious of our environment, feedback, we have to be aware of our own frame of reference as the message sender, be aware of the message we send and medium with which we send that message, as well be aware of the receiver and their frame of reference as the decoder.  We also have to consider noise, whether it is internal or external, because this cannot only determine whether or not a message will be received well or received accurately, but whether it will be received at all.  The communication process involves more than just sending and receiving messages because as we know the process is not that simple.  As the text states, “Your goal as a communicator should be to put yourself in your receiver’s shoes” (Roebuck, 2006, p. 77).  This reinforces the idea that if you want your message to be understood than you have to think about your audience and their needs in the communication process.
The text gives the following list of examples of technology that has enhanced communication today: email, cell phones, PDA’s, instant messengers, pagers, intranets, and facsimile (Roebuck, 2006, p. 2-7).  The text also mentions audio and video conferencing which has been made possible by podcasts (also known as webcasts).  Technology has also made possible the use of blogs and social networking which are powerful tools of communication today.  My personal favorites among this list are the cell phone, email and audio/video conferences.  My cell phone and email allow me to work from home and communicate while traveling when needed.  The other technology that I appreciate is audio/video conferencing.  This allows people from remote locations to see a presentation and communicate face to face in a sense.  It is, in my opinion, more effective to communicate when you can see who you are communicating with and this type of technology makes that possible.  Many of these technologies have enhanced the efficiency by which we communicate as well, but as we are learning, we do need to be mindful when using different forms of technology as means for communicating.  The important thing to remember is that all the old rules still apply along with some new ones as well.    
Miscommunications when using these types of communication are common and something I feel I battle with all too often.  Miscommunications occur because we forget the communication process and neglect any one of the elements required for effective communication.  The list of causes of miscommunication provided by the text is as follows: inferences, word-meaning confusion, differing perceptions, information overload and timing, nonverbal messages, noise, listening, personality differences, gender differences, and intercultural differences (Roebuck, 2006, p. 14-24).  The most valuable advice I read in this section was “As a communicator, you need to be careful not to let technology take over and become the end rather than the means.  Communication is a process, not an event” (Roebuck, 2006, p. 25). 
Reference
Roebuck, D.B. (2006). Improving business communicaiton skills. Upper Saddle River, NJ: Pearson Education Ltd.

Ethical Communications -A How To Approach

What can you do to ensure communications are ethical? 
To ensure communications are ethical you must first think ethically.  The text lists the following eight rules for ethical thinking offered by Robert C. Solomon and Kristine Hanson (1985), It’s Good Business:
1.       Consider others’ well-being and avoid actions that will hurt others.
2.       Think of yourself as a member of a community, not an isolated individual.
3.       Obey-but don’t depend only on-the law.  An action may be legal yet unethical.
4.       Think of yourself and your organization as a part of society.
5.       Obey moral guidelines.  Consider them “categorical imperatives” with no exceptions.
6.       Think objectively to be sure your action is truly ethical and not rationalized self-interest.
7.       Ask, “What sort of person would do such a thing?”
8.       Respect others’ customers-but not at the expense of your own ethics.
(Roebuck, 2006, p. 421).
This list helps to avoid sending messages with the purpose of serving your own interest at the expense of the message receiver.  It also helps avoid group think that might lead to poor decisions in communication and justifying behavior that would serve a selfish purpose rather than honest communication. 
When you communicate with others it is not good enough to simply disclose information, the information must be comprehensible to the audience for whom it is intended to be considered ethical communication.  For example, if a disclaimer on a product is too technical for a consumer to understand and it puts them in danger the message is not written ethically because it does not consider the safety of its audience.  Another example of unethical communication is when research is presented to an audience that either intentionally or irresponsibly distorts information, facts, or the agenda of the message sender. 
Ethical communication presents a balanced and clear message.  Objectivity is important so not to deceive the audience intended to receive the message even when attempting to persuade.  Ethical communication presents all possible sides of a scenario, makes the message sender’s intentions or purpose for communicating translucent, and considers the audience.  An example of ethical communication would be a document that presents the results of research that supports a particular conclusion.  The presented material should support a particular conclusion not because information that might oppose the supported opinion or result was omitted, but because it is fact.  This means responsible and unbiased research is necessary for ethical communication.  The results of any research should be presented in a manner that legitimately shows evidence that supports one side or another.
Ethical versus unethical is as Supreme Court Justice Potter Stewart said, “knowing the difference between what you have the right to do and what is the right thing to do” (Roebuck, 2006, p. 419).  This gives you a base for judging what is ethical.  Ethical behavior and communication starts with our own morals and principles while considering the interests of our audience.  
Reference
Roebuck, D.B. (2006). Improving business communicaiton skills. Upper Saddle River, NJ: Pearson
Education Ltd.

Thursday, November 11, 2010

Virtual Worlds as an Alternative Means for Intercultural Communication

Virtual worlds provide us with an alternative to real, face to face life.  These worlds simulate life in such a way that doors of communication can be opened, but what we see when these doors are opened is the debated question as well as the question, are we willing to walk through those doors?  Can virtual worlds open lines of communication between cultures and therefore change the way we view each other once back in the real world?  A virtual world of diverse cultures certainly has its benefits and its limitations.
            The benefits of communicating across cultures in a virtual world are that at first sight, everyone chooses to display the image, character and/or characteristics of their choice.  Their appearance does not necessarily reflect their true culture, gender, race or ability which in turn has the capacity to free us from initial impressions that may include damaging or disabling stereotypes.  An even playing ground does facilitate more open communication channels because virtual people are not hindered by preconceptions or fear of the unknown.  It is often our fears that prohibit us from engaging in conversation with people of other cultures.  When a virtual world eliminates that fear we allow ourselves to be more honest and more curious. 
            It is our curiosity that can lead to intercultural communication that will bridge the gap between cultures and help people to move past the typical “noise” they experience in face to face communication.  When not presented with our differences we can think more clearly about other cultures and see the people first rather than those differences.  When we are allowed to learn and understand each other we become better people, better in that understanding leads to a more positive attitude in a spiraling effect toward a more peaceful coexistence.
            The limitations of a virtual world are who they attract to these worlds since they are created with the intention of facilitating an environment for learning about other cultures.  The people who need to learn, who need to understand, who need to change are not likely to engage in these virtual experiences.  Where is the motivation to enter into a world of deceit?  People who fear the unknown do not want to be surprised by someone they fear and they are even more unlikely to want to learn that their line of thinking toward that culture may be wrong. 
This virtual world of cultural education may be embraced by a world of sophisticated, already culture-appreciating individuals, but it does not extend its reach to Islam fearing Americans and therefor the channels of communication between cultures is only touching those who already wish to be reached.  The average online gamer is not online seeking out a better understanding of the Islamic culture.  I would argue that Virtual Worlds dedicated to creating new channels of communication are only doing so for those who have previous interest in doing so and may open that door to others who didn’t initially, but it is not turning the ordinary person into a cultural revolutionary.  If “peace is not the absence of conflict but one’s attitude toward it” than how are we changing the attitudes of those who need changing (Fouts, & King, 2008-9)?  The ordinary person is entering a virtual world to escape a life they clearly cannot manage as it is so the idea that they would log on to sympathize in the struggles of another or take an interest in the lives of another is probably not a high priority for them.       
Overall, I see these virtual learning worlds opening new lines of communication primarily for those willing and vested in learning about other cultures, and therefore the result and impact of this project isn’t likely to be as tremendous as the creators of these worlds may have aspired.  I do see the benefits in giving people the opportunity to learn about other cultures, but the big debate is whether they will take it and seek it out.  I think the first step toward communication, the first step toward learning and understanding cultural differences and the first step toward a more peaceful world is when an individual makes the decision to initiate that line of communication and it is something they must do for themselves.  It doesn’t hurt to provide a new avenue for that sort of learning, but it is not until a person has the motivation to risk change that they will act.                     

Reference
Fouts, F.S., & King, R.J. (2008-2009). Understanding Islam through virtual worlds. Carnegie
Council: The Voice for Ethics in International Affairs, Retrieved from http://www.cceia.org/programs/archive/002/index.html

Global Citizens in a Technologically Advanced World

With the availability of new technology our global responsibilities increase.  If we can reach those in need and have the power to make a difference, are we not obligated to do so as citizens of the global world Hilary talks about in her 2009 speech at Barnard College?  Hilary Rodham Clinton (2009) stated “The diplomacy of this age is fueled by personal engagement and interpersonal connections.”  Making these connections takes communication. 
The skills we need to communicate across cultures and to communicate such large issues begin with listening to ourselves and the issues around us so that we may determine what we want to fight for.  We need to ask ourselves what is important to us because we know we cannot solve all of the world’s problems.  If we want to maintain rapport and get others to support our cause we should share something; an experience, opinion or feeling that creates a strong respect and connection between us and the cause. 
We also need to learn to express our ideas, opinions and feelings with emotion and clarity and work for broad appeal if we are looking to rally support on our issue.  If we are not presenting our issue clearly and dynamically, we won’t have the power to motivate people to act on behalf of our cause.
In our careers we will be required to consider the needs, wants, desires and issues of other countries when we do business globally.  This requires not only knowledge of other countries current events, norms, customs, and business practices, but it will also require that we communicate appropriately and persuasively to the culture with which we are working.  We need to be able to represent ourselves and our country responsibly as well as show sensitivity to other cultures differences when we work alongside them and market to them. 
Reference
Rodham Clinton, H. (2009, May 18). Barnard college commencement ceremony. Retrieved from
http://www.state.gov/video/?videoid=23758234001

Humor and Persuasion

            Humor can be an effective tool in persuasion.  Although its effects do not seem to be conclusive, as there is some doubt to its power, there are certainly some positive effects created by the use of humor in persuasion.  These positive effects do not come without some risks.  The use of humor in persuasion should be applied appropriately and prudently, as there are consequences to using humor without considering the variables involved as it is more than simply having witty intentions.  Lyttle (2001) concludes that “the effects produced by humor may be too small to compensate for any weaknesses in the persuasive message itself” (p. 214).  In other words, humor is a tool that can enhance a well-crafted persuasive message, but is not a substitute for a poorly crafted one.
            When used appropriately humor can produce a positive result.  Freedman, Sears, and Carl smith (1978) determined that, “According to persuasion theory, people who are in a good mood are less likely to disagree with a persuasive message…” (Lyttle, 2001, p. 207).  It is as if with humor, a message sender can create a “halo effect,” which Seiter and Gass (2004) tell us is when “one positive quality in a person causes us to assume that the individual has many positive qualities” (p. 172).  The “halo effect” is usually used to explain the increased credibility of someone who is attractive in appearance, but this effect seems to extend to other qualities as well, such as humor.   
            Communication Accommodation Theory (CAT) also suggests that people are influenced by those who speak at the same rate as they do” (Seiter, & Gass, 2004, p. 175).  Although humor is seemingly unrelated to the speaking pace or rate of how a message is delivered and its connection to the effort needed for a receiver to perceive a message I would attribute the same connection to humor and message processing.  If a person processes a message more quickly and pleasantly due to the use of humor than the effect is similar to that of what is illustrated by the Communication Accommodation Theory.   
            This effect continues to be seen in the conclusions of Lyttle’s (2001) research which go on to say that humor may “increase liking for the source” (p. 207).  When a source shares the target’s humoristic style it may, according to Meyer (1997), “hint at a similar set of underlying values” (Lyttle, 2001, p. 207).  A shared sense of humor can be a powerful connection.  One of the compliance tactics described by Seiter and Gass (2004), referred to as “similarity and liking” suggests that by simple mention of a shared similarity to the target may increase likeability of the message sender and therefore increase the influence of the message sender (p. 209).  Similarities can be shared across a range of characteristics, including humor.
            Another example of where we can see humor effectively contributing to the credibility of a message source during persuasion is when the message sender uses humor that is humbling or humor that causes the message sender to appear modest.    Lyttle (2001) expects “that the use of self-effacing humor by a source would increase the effectiveness of a persuasive message” (p. 208).   This may be true since a message sender who is able and willing to laugh at him or herself tends to give off the impression that they are more believable and/or trustworthy.
            In addition to creating positive attributes for the source of the persuasive message, Osterhouse and Brock (1970) suggest that humor may be able to alter how a message receiver processes a persuasive message which is detailed by the Elaboration Likelihood Model.  What humor may be capable of is “block[ing] systematic/central processing by distracting receivers from constructing counterarguments” (Lyttle, 2001, p. 207).  Blocking the type of processing that enables the construction of counterarguments, according to Lyttle (2001), is better-facilitated with humor that requires greater processing, such as irony.  Irony is used to make humor based on the opposite of a literal meaning so, in this case, the message recipient not only has to process the message, but he or she also needs to decipher or make sense of the meaning behind the irony as well.  Humor, in many cases, appears to be an effective tool in persuasion.  On the other hand, humor is not always effective and can be a precarious method of persuasion when not used appropriately.
            The proper use of humor is situational.  It depends on the strength of the argument and its consistency, the method of introduction of the humor, the probability of message-relevant processing, the extent to which the humor is connected to the central argument of the message, the level of involvement the target has in the subject, and the overall setting in which the humor takes place (Cline, & Kellaris, 1999, p. 69).  Cline, and Kellaris (1999) use the Heuristic-Systematic Model (HSM) to analyze how humor effects the processing of the persuasive message.  They say, “when capacity to process is high, the central features of a communication (e.g., argument strength) should have a  greater impact on persuasion” (Cline, & Kellaris, 1999, p. 69).  This leaves room for error.  If the humor does not properly initiate the correct route of processing, either systematic or heuristic, the message may suffer.  This is seen in the conclusion of the research by Cline, and Kellaris (1999), which states that “a humorous print ad for a low-risk convenience good can be more persuasive without strong arguments, and strong arguments can be better off without humor.  On their own, humor and strong ad arguments may be persuasive, but when combined may be less effective” (p. 69).  Simply, humor is not always appropriate.  If not done properly, humor can be disruptive in the sense that it distracts from the message.  The improper application of humor can jeopardize credibility in some cases and this, once again, emphasizes the always important, respect of ones audience.
            There are strengths and weaknesses to using humor in persuasion.  It can be an effective communication tool when aiming to persuade.  However, due to the many variables involved in the potential outcomes and reactions to the use of humor, it should be crafted with concern for ones audience, and applied with careful thought.   

References
Cline, T.W., & Kellaris, J.J. (1999). The Joint impact of humor and argument strength in a print advertising context: a case for weaker arguments. Psychology &   Marketing, 16(1), 69.

Lyttle, J. (2001). The Effectiveness of humor in persuasion: the case of business ethics training. The Journal of General Psychology, 128(2), 206-216.

Seiter, J. S., & Gass, R. H. (2004). Perspectives on persuasion, social influence, and
            compliance gaining. Boston: Pearson Custom Publishing.


The Importance of Ethical Behavior and Its Impact on Persuasion

          Ethical behavior is important to human kind, significant to the process of persuasion, and impacts persuasion by evolving the process of persuasion, and expanding who is responsible for it.  It begins with ethics and develops into how one must communicate to persuade successfully and responsibly and ends with who must take accountability in a persuasive exchange.  This ethical view of persuasion, the new persuasion, is more sophisticated, refined, and civilized.
            The importance of ethical behavior is seen at the roots of human kind.  It is the foundation of a civilization.  We as people are guided by our ethical norms in the societies we create.      Ethics is defined by Larson (2009) as the
“characteristics of human nature that distinguish us from so-called lower    forms of life, characteristics we can then use as standards for judging the ethics of persuasion.  Among them are the capacity to reason, to create and use symbols, to achieve mutual appreciative understanding, and to make value judgments” (p. 49). 
These ethical norms guide our behavior so that peaceful communities may exist.  We may not be able to live by the theory of absolutism, which according to Messina (2007) states that “it would be wrong to lie in any case, despite the consequences” (p. 39).  We know this is asking to much of human kind, but it is necessary to have a standard by which behavior is measured.  Without rules, whether implicit or explicit, we have little protection from ourselves.  Ethical standards differ across the world which makes them very important with regard to business practices. 
            An example of one of these ethical norms or standards is offered by Mathis and Jackson (2007) and is as follows: “the Foreign Corrupt Practices Act (FCPA) prohibits U.S. firms from engaging in bribery and other practices in foreign countries that would be illegal in the United States” (p. 22).  This seeks to hold a certain ethical standard even while doing business with other countries, regardless of whether those countries require the upholding of such standards or practices.  Even though this can create barriers or make for unfair advantages for other countries, it is a code of ethics that seeks to ensure that business done in the U.S. or by the U.S. is done ethically.             
            Another example of where we see these ethical standards put into place is in the organizational cultures of our business.  We know that the best way to teach is to lead by example and this statement holds true within our businesses.  When a company is seen as doing something of questionable ethicality it can be irreversibly damaging.  According to Ferrel, Fraedrich and Ferrell (2009) “Efforts to deter unethical behavior are important for companies’ long-term relationships with their employees, customers, and community” (p. 223).  When damage is done it can effect a wide range of stakeholders in a company from the ground up.  The important message in looking at ethical behavior from a business standpoint is that when unethical behavior occurs, it doesn’t just jeopardize one relationship, it can jeopardize a reputation which can destroy the hard work that has been put into building relationships and rapport in a community.  It is more difficult to rebuild a reputation than to maintain one.  Convincing someone of a reform after making a mistake takes much more effort.  This makes ethical behavior very significant to persuasion.
            Ethical behavior is significant to persuasion because public communication has a responsibility to be crafted ethically.  Ethics changes the vision of yesterday’s persuasion, or as Reardon (1991) says, “Persuasion is viewed not as something one does to another, but with another (Perloff, 2003, p.32).  Persuasion is a process.  For all parts of that process to be successful it must be ethical.  There is an wealth of variables to consider in persuasion.  It is more than a sender crafting a message, it is more than the intentions they have in sending that message and more it is more than their ability to send it.  According to Messina (2007), “…the last end of ethical persuasion should be respect for people as autonomous, rational, worthy and capable of informed choices” (p.42).  To persuade responsibly the message sender must ensure that their audience is aware of the message sender’s intentions, and that they are able to seek out information to challenge the position of the message sender.  A conglomerate of media outlets could be seen as unethical means of communications if the masses they reach have less than adequate access to other opinions or messages.  The defense then is often times a utilitarian one, which according to Messina (2007) is “a kind of ‘happiness quotient’ for society -the greatest good for the greatest number” (p. 39).  People do have a wide array of outlets to seek out news in today’s world, but questions still remain to the ethics of mass message sending and if it does in fact do the “greatest good for greatest number” (Messina, 2007, p.39).  That is what researchers are still working on.  What we do know is that public communication has a responsibility to be crafted ethically. 
            We need ethics because persuasion includes not only the motivation and ability of the receiver to process the message and form judgment, but also their responsibility for seeking out information that proves or refutes what is offered to them in a persuasive message.  If both parties are not held accountable for persuasion, then no persuasion is successful.  Thinking of persuasion from an ethical standpoint changes how we see the process, and how we persuade.  It redefines the old persuasion into one that suggests that if we wish to persuade or change others through communication, we must be held accountable and do it on a more level playing field.  If deceit and corruption are allowed to enter the playing field then persuasion becomes something that would demolish the ethical foundation for which civilizations are built.  Accountability on both sides is the new face of persuasion.  This is why I believe persuasion as a positive, everyday occurrence is such a tough pill to swallow.  We have to be responsible and accountable. 
            Ethics allow us to communicate properly, honestly, and respectfully.  Persuasion is a necessary tool of communication and with ethical principles it can be used justly.  Ethics are the foundation of a civilized society, ethical behavior is important to persuasion because it allows for communication to take place in a humane manner, and its significance is marked by the evolution of a communication process that has been practiced and studied for centuries. 

Persuasion, Manipulation, Seduction and Human Communication

Human communication according to Codoban (2006) “means influencing other minds through language” (p. 152).  For many there is some discomfort in thinking of communication as influence, but it in fact is.  We are influenced by what we see and hear every day.  What we process or take in becomes a part of the framework with which we negotiate our perceptions, attitudes, and behavior.  The information we process can reinforce, or alter what is already stored in our personal vaults.  For the purpose of this paper we will compare three specific types of influence (persuasion, manipulation, and seduction) as they relate to human communication.  We will then examine modern day examples of the varying types of persuasive devices and conclude with a description of which types of audiences respond best to which types of techniques.   
            First, persuasion can be defined as “the process by which a person’s attitudes or behaviors are, without duress, influenced by other people through communication” (Codoban, 2006, p. 151).  To put it another way, persuasion is communication beyond words that attempts to influence or alter the framework of another, sometimes leading to a change in behavior.  As emphasized by Seiter and Gass (2004), it is how the receiver of a message perceives the message that ultimately determines whether influence or persuasion takes place (p. 92).  The message must be processed.  In either interpretation persuasion is described to be a conscious and intentional act where the person being targeted by the information is aware of the intended influence of the persuasive message he or she is intended to receive.  Like persuasion, manipulation is also intentional.         
            However, manipulation is different from persuasion in that it is a technique fueled by methods that would seek to not only influence, but to deceive.  Manipulation, unlike persuasion, conceals its intentions.  According to Saussure and Schultz (2005), authors of Manipulation and ideologies in the twentieth century: discourse, language, mind,
“A message is manipulative if it twists the vision of the world in the mind of the addressee, so that he/she is prevented from having a healthy attitude towards decision, and pursues the manipulator’s goal in the illusion of pursuing her/his own goal” (p.68). 
Like the person being manipulated, the victim of seduction is uninformed of the intentions of the message sender.  Seduction, Codoban (2006) says, is “closer to persuasion than manipulation” (p. 155).  This is because seduction is more subtle than manipulation; in seduction, coercion is not the method by which the seduction is accomplished.  Like persuasion, seduction makes an offer that has appeal and the focus is on the subject, but the difference is that in the case of seduction, the promises are empty ones.
            Modern day persuasive devices are all around us and not all as obvious as we like to think they are, they can be very subtle.  There are many ways in which people work to persuade.  Experts in communication work from an almost endless list of techniques, some new and some old.  From emotional appeal to humor and fear, “snob appeal” to the “just plain folks” approach, from “bandwagon” and “card-stacking” to name calling, from one-sided to two-sided messages, and from color, design and graphics to metaphors, irony, and story telling, there is an arsenal of weaponry arming persuasion (Sprague, Stuart, & Bodery, 2008, p. 45-46).  You can see these devices at work in political debates, broadcast and print media, our courtrooms, streaming 24/7 from the world-wide web, in the classrooms of our universities, in business, on the sales floor, in public relations and in their most recognizable form, advertising. 
In advertising, commercials, magazines, movies, and in political campaigns often times we see more empty promises, which classifies much of what we see in those arenas as seduction.  On the other hand, some of what we see in politics and marketing are closer to manipulations than seduction.  Examples of manipulative devices given by Codoban (2006) were as follows: reciprocity, the consistency mechanism and social proof principle (p. 153-154).  In the cases of marketing in politics, the angle or approach manipulation takes focuses on giving a little or asking for a little in order to get a lot.  The person doing the manipulating benefits the most out of the communication exchange.  We see persuasion in some of the aforementioned arenas as well, and the hierarchy of the relationship in the communication process is an obvious one, such as commercials that promote health issues, and charities.  The communication is directed from the authority of the speaker to the audience.  The true challenge in crafting a persuasive message is deciding when to use which approach with what audience.   
            Different types of audiences respond more effectively to different types of techniques depending on a number of factors.  Beyond the characteristics of age, gender, political views, religious beliefs, race, sexual orientation, education level, and economic status there are many individual and environmental factors to consider.  Attitude, mood, motivation and ability will significantly effect how an audience will process and/or receive a message.  Determining how a message recipient will receive and process message or how they perform judgment (if they do at all) is where technique and strategy come in to play; it is not something to leave to chance.  Some individuals and/or audiences favor accuracy in assessing a message, product or brand where others may only allocate a minute amount of focus toward a given message.    Beyond researching the framework of ones audience, research now gives us some cues on conditions that foster message processing.  A particular audience may utilize what Meyers-Levy and Malaviya (2009) call a “heuristic processing strategy,” “experiential processing strategy,” or a “systematic processing strategy” which may lead to what the authors call “judgment formation” or the “judgment correction process” (p. 54-55).  An effort made to persuade an audience based on the perceived conditions necessary for message processing and judgment formation is a more focused and effective endeavor. 
For example, Meyers-Levy and Malaviya (2009) suggest the following:
If “conditions foster systematic processing, people will tend to form highly favorable judgments, provide they engage in ample or adequate item specific and relational message processing that enables them to identify a product’s specific features, compare these features to appropriate referents, and, on the basis of this comparison, identify the actual uniqueness of the product features” (Meyers-Levy, & Malaviya, 2009, p. 55). 
Meyers-Levy and Malaviya (1999) say that “item specific elaboration require less cognitive resources, engender faster judgments, and result in more extreme judgments” (p. 55).  If we, the message sender, can create these favorable conditions for our targeted audience based on which process we expect them to use, we may find ourselves more successful than we would have otherwise.   
One might argue that influence by means of persuasion can seem like a crapshoot with all of the factors that contribute to successfully sending a persuasive message, but given the extreme challenge of penetrating the barriers between the message sender and the individual it is wiser to remember the cardinal rule that Aristotle stated years before the age of rapid technology, which was to respect ones audience.  That is exactly what Aristotle’s rhetorical model emphasized: the relationship between the message and the audience (Codoban, 2006, p. 156).  Despite advances in persuasion research, the basics of human communication have not lost their value, even with the depth of knowledge we have with respect to audience and message processing today.  Persuasion, manipulation, and seduction all have their defined positions within the playing field of influence and persuasive devices will always equip society in the games it plays as it negotiates the rules of community and social organization.  Therefore, how the persuader chooses his persuasive devices will always be important to communicating a message to the diverse audiences our messages serve. 


References
Codoban, A. (2006). From Persuasion to manipulation and seduction. (a very short
            history of global communication). JSRI, 14, 151-158.

Meyers-Levy, J., & Malaviya, P. (1999). Consumers’ Processing of Persuasive
Advertisements: An Integrative Framework of Persuasion Theories. Journal of
 Marketing. Volume 63.

Saussure, L., & Schulz, P. (2005). Manipulation and ideologies in the twentieth century:
discourse, language, mind. The Netherlands: John Benjamin’s Publishing Company.

Seiter, J. S., & Gass, R. H. (2004). Perspectives on persuasion, social influence, and
            compliance gaining. Boston: Pearson Custom Publishing.

Sprague, J., Stuart, D., & Bodary, D. (2008). The Speaker's handbook. Farmington Hills,
MI: Cengage Learning.

Playing the Language Game-Leadership & Communication

                The idea of language being a game tells us that we can play with the words we use and how we use them in order to win or succeed as leaders.  Using language as a tool to “manage meaning” creates a frame within our targeted audience that supports our agenda or goal, making our message effective and making us effective as leaders. 
            It is a game because it takes skill, timing and strategy.  Language is a challenging competition with ethical rules to play by.  And often times there are winners and losers.  An effective leader must communicate well to play.  He or she must be able to take the message of his or her organization and shape in in such a way that he or she may achieve their desired reaction.  A leader, as the organization’s messenger, must be a talented player.  It, often times, is not what you say, but how you say it.  How a message is delivered is the determining factor in achieving a desired reaction. 
            This is known as the process of “managing meaning.”  An effective leader must recognize opportunity to determine when it is appropriate and inappropriate to use the tactics that accomplish “meaning management.”  More important to a leader than the event or situation, is the makeup of his or her reality.  Without a conscious understanding of the events, experiences, culture and knowledge that makes up one’s own framework or frame one may never succeed in re-framing another’s.  When managing change, conflict, image or selling an issue or product, a leader must arouse interest and control, bend, and even manipulate the view point of its employees or public in a manner that would garner the desired reaction that would support the goal. 
            The content and style of communication influences this language game because how a message is structured and delivered paints a portrait of meaning.  The goal of a leader is to deliver a message that embodies words and tone that will creatively relay it or paint is so it will be viewed and perceived in a way that is complementary to the desire of its artist or messenger.  Certain words and nonverbal behaviors within cultures communicate different images and feelings and can produce specific, predictable reactions when used creatively and appropriately in this language game.
            The use of language in framing can involve a variety of communicative tools to help others see our message the way we intend for them to see it.  Leaders use these techniques to help build and manage relationships with those around them.  Framing a message means taking a message and giving it meaning or new meaning through the use of metaphors, jargon, contrast, spin and stories.  These techniques can help make a subject familiar, more realistic, enhance its meaning, positively or negatively, make it compelling, understandable, strong or weak, and attract attention to it by highlighting or downplaying its attributes.  Controlling how a message is received or framed by your targeted audience makes you the frontrunner in the competitive game of language. 
            It is our ability to use language as a tool to communicate effectively as leaders in an organization that can propel or launch our position to a level that benefits us.  Leaders pay attention to the rules and tools of the game.  To play the game you need to know the makeup of your own frame and the framework of your audience to identify with them and understand how to frame the message appropriately for them.  What we say and how we say it is powerful.  Language can rework or reframe the perception in which our target audience receives our message, enhancing it to a level unachievable without attention to out use of language.

Wednesday, November 10, 2010

Communicating for Conflict Resolution

Conflict resolution is difficult because the same method for resolution does not apply to all situations.  I think it is valuable to look back at conflicts so that you may uncover your weaknesses as a communicator and learn to more effectively resolve conflict in your future.  The following is an example of a conflict I have learned from.  I hope you might learn from it as well.
 
I was sitting with my family at my grandfather’s house on Christmas Day when I heard someone mention something about being annoyed with a “Mexican” in the drive thru of McDonalds because he “didn’t speak English.”  This was very upsetting for me to hear!  I found the comment inappropriate and insensitive, to say the least.  I thought I would take this opportunity to educate my disappointingly ignorant family and immediately became aggressive.  The first thing I asked was, “How do you know he was Mexican, because he speaks Spanish?  Did you know that not all people that speak Spanish are Mexican?”  The most disappointing part was when my father, clearly annoyed, asked me, “What do they wanna be called now?”  Then, my Aunt’s husband said, “Hispanic, Latino, ‘wetback,” what does it matter?’”  I could NOT believe my ears! That was where it got ugly, or should I say, I got ugly.  I said, “BECAUSE THEY’RE PEOPLE!”  I could go on and on about how I continued to try and argue my point about the difference between Mexicans, Mexican-American, Latino, Ecuadorian-American (like my Aunt’s husband), Chicano and Hispanic, but that isn’t what we’re talking about.  Our topic is communication and conflict management.
The problem with my approach was, first, that I let my emotions take over the situation and I did not stop to think before I reacted.  A good rule I learned is “S-TLC,” a hyphenated four steps to take in order to communicate effectively and resolve interpersonal conflicts (Cahn, & Abigail, 2007, p. 40).  These four steps advise us to Stop, Think, Listen, and Communicate.  Although Cahn and Abigail’s (2007) prescription for conflict management, S-TLC, are basic communication skills, they are often times the elementary steps we neglect during conflicts, and they can help lead to resolution (p. 40).  For my father the issue tends to be listening.  He doesn’t actively listen.  He seems to, more often than not, wait for his turn to speak rather than listen to what I have to say on this matter.  I try to listen to his opinion and find it difficult too, but I try because I want to know what possible argument there is that could ever justify such harmful views of human beings.  What I’ve discovered is that they (my family) don’t see the damage in what they say, do or how they think and how it affects the society we live in.     
The second mistake I made was trying to present my argument to an audience whose frame of reference did not allow them to understand what I was talking about.  You just can’t shove information down peoples’ throats and expect to change their opinions and/or behavior.  A better approach would have been to consider my family’s background.  There are many aspects of their background to consider, including age, education, income, race, religion, etc.  The one that may have been the most effective to utilize in this situation might have been the fact that my grandfather and uncle are both American Indian.  I don’t think they would appreciate being called, “rednecks” or stereotyped as “drunks” just as “Mexicans” are stereotyped as “illegals” and criminals.  I could have asked my grandfather, respectfully, if he has ever experienced discrimination because of his heritage.  That may have proven to be a more successful approach to this conflict.  Had we been able to make a connection between the two issues I may have opened up my family’s eyes to see the situation from a different perspective.  I, also, could have mentioned how using racial slurs could have really offended my Aunt and her husband because Giovanni is Ecuadorian-American and has spent his life struggling with discrimination, stereotypes and racism despite his legal immigration to this country where he serves us as a Minneapolis police lieutenant.  
The road to resolution in this case lies in communication and it isn’t a one-time deal, it’s a process.  It is about understanding, patience, understanding, sensitivity, taking responsibility, mutual respect for parties involved, and sharing of knowledge and ideas.    Collaborating with someone is the only effective way to resolve disagreements in this particular case (from my experience).  My father and I have since negotiated our positions on the matter and try to learn from each other gradually.  It isn’t easy, but we’re working on resolution to this conflict without letting it ruin our relationship.  Through the experience of working to separate the position my family takes and my family as individuals I have been able to let go of the emotional hurt of their perspective and focus on the conflict at hand, their lack of knowledge and understanding on the matter, which has, essentially, saved these relationships for me.  For now, our mutually acceptable solution is to ease our knowledge into conversations and think of our differing views as education versus argument.
Reference
Cahn, D., Abigail, R. (2007). Managing conflict through communication. Pearson Education, Inc.

Thursday, November 4, 2010

Communication Theory: Symbolic Interactionism

Abstract: Symbolic Interactionism is an approach that examines behavior and the creation of society through the study of human interaction, roles and language as symbols. It suggests that societies and humans may only exist in relation to one another, they are constantly changing, and therefore people are a reflection of the society or reality they create, and must deal with it’s consequences.


The Interactionist perspective says that human interaction is symbolic of the larger society humans live in, hence the term ‘symbolic interactionism.’ Human beings create a reality that encompasses their morals, ethics, values, beliefs, attitudes and perceptions through social interaction with each other. Society is created and re-created by the establishment of rules and alteration of those rules over time by the people who choose to live in that society. People are, therefore, a reflection of the society they create. How people behave in their every day lives, how they interact and the language they use communicates human reality as seen by the interactionist perspective. This paper will examine what symbolic interactionism is, where it came from, what influences contributed to its development and evolution over time and it will break it down into its major components in order to better understand the interactionist perspective and approach.

Symbolic Interactionism (or Interactionism) is an American sociological and social psychological, theoretical perspective that suggests the idea that symbols and meaning are a reflection of society, created through human interaction, and examinable by humans’ use of language, communication, and interaction. Interactionism is used as a method of studying every day life, focusing it’s attention on drawing conclusions about the “creation of a person’s self and socialization into a larger community” (Nelson, 1998). Symbolic Interactionism is a “means for intelligent expression; the way we learn to interpret the world” (Mead, 1934). According to the socio-cultural tradition, the theory suggests that “Humans act toward people, things, and events on the basis of the meaning they assign to them. Once people define a situation as real, it has very real consequences. Without language there would be no thought, no sense of self, and no socializing presence of society within the individual” (Griffin, 2008).

The term “symbolic interactionism” was coined by Herbert Blumer in 1937, in his article entitled, “Man and Society.” Herbert Blumer was a student at the University of Chicago and went on to instruct classes there as well. He described the symbolic interactionist approach as a “down-to-earth approach to the scientific study of human group life and human conduct. Its empirical world is the natural world of such group life and conduct. It lodges its problems in this natural world, conducts its studies in it, and derives its interpretations from such naturalistic studies” (Blumer, 1986). Herbert Blumer and his work have lived on through the influence he and his work have had over generations of interactionist who continue to dedicate themselves to examining life through his perspective today.

Although Blumer is considered the founder of symbolic interactionism, the thought behind the interactionism perspective actually began with George Herbert Mead in the early 1900’s. Mead was a Harvard graduate turned philosopher and psychologist who became a founder of both pragmatism and social psychology. He was a professor at the University of Chicago before Herbert Blumer took over his classes following Mead’s passing in the early 1930’s due to heart failure. The roots of what is now known as the interactionist perspective grew from George Herbert Mead’s thoughts on social behaviorism.

Social behaviorism as described in his book, “Mind, Self and Society from the standpoint of a social behaviorist,” deals with the psychological study of the effects community has on a community member. Social behaviorism examines the relationship between people and the social group they belong to in order to make assumptions, connections or explain behavior. The standpoint of a social behaviorist aided the development of interactionism due to its emphasis on the effects that communication through language as symbols have on society, and it’s nature. Mead, speaking from the standpoint of a social behaviorist, emphasized the importance of “dealing with experience from the standpoint of society” (Mead, 1934). He felt that communication was essential to social order since experience belongs to the individual, the individual belongs to society, and communication is derived from experience, and interaction in society.

Other sources of influence for the perspective were pulled from “early twentieth-century Chicago sociologists W.I. Thomas, Robert Park, and Everette Hughes,” who presented “views of social processes, social organization, and social change,” and pragmatism (Hall, 2008). Pragmatism is the philosophy of “considering practical consequences or real effects to be vital components of meaning and truth,” which originated with Charles Pierce in the late nineteenth century (Wikipedia contributors, 2009). It was Pierce’s views on thought and language that had the most influence on symbolic interactionism. Pragmatism emphasizes the importance of the study of action, interpretation, memory, and retention and how it effects human knowledge of what is real, and useful. Also a founder of the school of pragmatism, was philosopher John Dewey, who declared that there was greater understanding to be found in studying human beings in relation to their environment, marking his contribution to the development of the interactionist perspective (Nelson, 1998).

After the establishment of Symbolic Interactionism, it became influential in the 1960’s, challenging “the dominance of Talcott Parsons and Grand Theory” (Marshall, 1990). Parsons was known for his “attempt to construct a single theoretical framework within which general and specific characteristics of societies could be systematically classified” (Parsons, 1998). Grand Theory states that “the formal organization and arrangement of concepts takes priority over understanding the social world” (Marshall, 1998). It challenged these theories because Interactionism is founded on the idea that societies are dynamic, and interactive, not fixed or unchangeable and therefore cannot be classified in a systematic manner.

Over time symbolic interactionism has matured into a more sophisticated, and increasingly relevant theory. It, since, has become applicable to newer phenomena introduced in the 1990’s, such as, “post-modernism, feminism, semiology, and cultural theory” (Marshall, 1998). Today, organizations such as The Society for the Study of Symbolic Interaction dedicate themselves to interactionist research. Their journals examine issues such as the Iraq War, political struggles, and Imagined Masculinity from an interactionist perspective. “Symbolic Interactionists have contributed to many facets of the social work knowledge base, including human behavior theory, social work practice models, theories of social problems, the planned change process, social work research, professional socialization procedures, and social policy analysis” (Reynolds, 2003). Although the approach has received much criticism and debate over the decades, it has maintained its usefulness in examining the social construction of reality and has had a tremendous impact on more sociological, communication and psychological studies than it has been given credit for.

To understand what the interactionist perspective is, and gain insight into what is symbolic interactionism, it is essential to break down it’s components, and take a closer look at the important roles they play in the approach as a whole. Symbolic Interactionism has three core principles that assist in understanding human beings. Interactionists examine interaction and role playing, the use of symbols and meaning, the “self” humans create, reflective thought and action, and the role these elements and their transactions play in developing a culture over time, for better or for worse.

Meaning is determined by the field of experience of the person receiving a message. It is a persons knowledge or assumptions gained from experiences interacting in society that determines how that person will interpret or perceive a message. It is that framework that makes it possible to decode messages sent. Meaning is dependent on the response a message is given when received. David Berlo, a communications theorist, says that “Meanings are in people…we transmit messages, not meanings.” Words are generally thought to have meaning, but with regards to the interactionist perspective they are simply symbols that represent a thought or idea based on the experience of the person transmitting the message. They are the vehicle with which an attempt to transmit meaning is driven. “Meaning arises and lies within the field of the relation between the gesture of a given human organism and the subsequent behavior of this organism as indicated to another human organism by that gesture” (Mead, 1934). This says that true meaning is only observable by the interpretation the person receiving that message assigns to it from their point of view or frame of reference. The interactionist approach looks beyond the symbol being used, avoiding the generalization or assumption of meanings.

Symbols enable humans to interact and communicate by understanding shared meanings they have for words, actions, and objects. “Symbolization highlights the process through which events and conditions, artifacts and edifices, people and aggregations, and other features of the ambient environment take on particular meanings, becoming object of orientation that elicit specifiable feelings and actions” (Reynolds, 2003).

Symbols are social objects that successfully communicate or stimulate common meanings assigned by society members created by their interaction over time. Examples of symbols are uniforms that may communicate authority, colors or shapes that signal stop or go commands, a hand gesture that communicates a greeting or departure, or a flag that signals the last lap of a race. These objects are all understood to have important meaning and therefore are symbolic to the society from which they are being used. Objects, according to Interactionists, include animals, people, physical objects, emotions and ideas and they are only meaningful to people in a society when they are given symbolic significance.

Interactionists further examine human behavior and interaction through the study of language. Language is approached with consideration to experience, emotional agenda, surrounding environment and conditions, and the effects they have on the motivation of the person communicating, in order to interpret their individual intentions. People often times “assume that there are sets of ideas in persons' minds and that these individuals make use of certain arbitrary symbols which answer to the intent which the individuals had. But if we are going to broaden the concept of language ... so that it takes in the underlying attitudes, we can see that the so-called intent, the idea we are talking about, is one that is involved in the gesture or attitudes which we are using” (Mead, 1934). This means that the language people use is symbolic of not only the message they are trying to communicate, but of their orientation, background, and environment.

“It is language that allows persons to incorporate into their own selves the thoughts, beliefs, and sentiments brought from their respective social habitats” (Reynolds, 2003). The language presented by people is a reflection of the society from which they belong. “The mechanism of role taking is language and, dialectally, language acquisition is a product of socialization…The person is able to be an object to himself or herself only through the use of language. Language, of course, is available in society, and only in society. Society’s existence means the presence of role taking…” (Reynolds, 2003).

Language allows people of a society to take on roles which is the mechanism by which humans develop as a part of society. “By taking the role of others we can see ourselves as we imagine others see us and arouse in ourselves the responses we call out in others” (Reynolds, 2003). With internal dialoguing humans are able to make indications from social interaction in order to negotiate meaning and rehearse appropriate action in response to a situation. “The actor, shaped by the environment and target audience, sees interaction as a performance. Impression management is highly dependent on the situation” (Becker, 1990). The roles people perform are almost like different versions of themselves depending on their surrounding. The performance is based on what they consider socially acceptable in their mind and how well they perform that role depends on how clear their role expectations are. It is not that people are pretending, they are simply highlighting and dimming out certain parts of themselves for what they feel as appropriate for any given situation. George Herbert Mead said that, “A multiple personality is in a certain sense normal.” This is because people alter their outer appearance, clothes, facial expressions, language, and in a sense, personality in an effort to provide a message that appropriately supports the role they are playing depending on their situation. “Learning to act out appropriate roles is a fundamental aspect of human development…One’s own ability to use significant symbols to respond to one’s self makes the thinking process possible” (Wikipedia contributors, 2009). Assuming the role of another helps human beings determine behavior and create a self image. “…role taking is the basic mechanism giving birth to the self” (Reynolds, 2003).

Thought is a tool that measures response and produces behavior. “All mental processes are activities. This active conception of mind implies that thinking is an act of doing just as behavior” (Davetian, 2009). An individual’s mind carries within it the meanings and symbols it has learned in the individual’s lifetime. Thought is the internal conversation and the self is whom a person converses with internally. “Mental activity is a conversation with self” (Davetian, 2009). The mind is where meaning, negotiation, restrain, rehearsal, problem-solving ability, and judgments are created. The self is actually produced by the mind. “The organization of the self is simply the organization, by the individual organism, of the set of attitudes toward its social environment- and toward itself from the standpoint of that environment…” (Mead, 1934).

Mind activity, or thought, and internal dialogue provide the basis for producing behavior, but for what purpose? “The goal of all thought, of all inquiry, is to come up with satisfactions and goods, and in general to create solutions…” when faced with life situations people work out internally what behavior would be appropriate for the situation or dilemma and how that particular solution will make them look to others (Reynolds, 2003). Thought is not considered by Interactionists to be a separate entity from behavior, thought is “…but an instrument for response and behavior…” (Reynolds, 2003). It produces behavior that is fueled by what knowledge, experience, emotion, and framework the individual possesses. “…emotion is socially patterned and vital to the maintenance, recreation, and confirmation of social organization” (Reynolds, 2003). Role taking helps individuals to think, to negotiate, and to make decisions about their behavior, even reflect on past behavior. “The process of ‘the turning back of the experience of the individual upon himself’ is the essence of reflective thought” (Reynolds, 2003). Mead called reflective thought the “mind.”

A society consists of people who interact, share a culture, communicate shared knowledge and cooperate with their society’s characteristics or standards. Social groups and individuals present only in relation to one another. “The world we live in is a self-created one” (Reynolds, 2003). It is created through human interaction. The “cardinal principle of symbolic interactionism is that any empirically oriented scheme of human society, however derived, must respect the fact that in the first and last instances human society consists of people engaging in action” (Blumer, 1986) It is ongoing and the “essence of society” (Heath, 2000). It is the continued interaction of human beings that develops and maintains culture, and is responsible for change in that culture. Individuals are influenced by society, but they do have the ability to change it.. It is interaction within those societies that creates the nature of society, it’s customs, traditions, values, roles, norms, rules, authority, and social status. They are all products of how human beings act toward each other, what they do, and how they deal with or confront situations.

Blumer describes large group action in advanced societies as consisting of “highly recurrent, stable patterns that establish common, established meanings for the participants and new situates present problems requiring adjustment and redefinition.” The purpose of symbolic interactionism is to examine how humans interact in their roles in groups and society. Behavior and communication, in terms of their relation to symbols and society, are the focus of the interactionist perspective, and there is value in what people can learn about themselves and their society. “By consequence, symbols make people interdependent by providing them with a common socially-defined reality” (Davetian, 2009). Awareness of this interdependence may allow people to find more control in changing their social reality.

Human society depends on naming, memorizing and categorizing, perception, deliberation and problem solving, transcendence of time and space, transcendence of one’s own person, and imagination of abstract reality or conceptualization (Davetian, 2009). “Interactionists claim that the extent of knowing is dependent on the extent of naming” (Griffin, 2008). Sharing words, symbols and meanings allows society to be a logical, consistent and harmonious whole. “Just as the ‘invisible hand of order’ can guide economic relations, ‘social forces’ can guide social relations, and thus yield for society very positive outcomes (volunteerism, democracy, laws, moral and ethical standards for behavior, family and educational systems, communities) and very negative outcomes (discrimination, organized crime, moral decay, warfare, poverty)” (Turner, 2001).

Categorizing may assist in defining objects and creating society, but what the interactionist approach, when applied to current issues, can teach society is how naming and categorizing can be limiting and in some circumstances damaging. Naming is just a small example of the power that society, as a whole, has over the people who interact in it. Once people create a society of real things, those things in turn have an effect over the members of that society. Reality carries with it serious consequences.

People of society tend to hold onto and believe the meanings that are assigned through social interaction over time because of the consequences they know will follow if they reject them. Human beings, according to Maslow, have an inherent need to belong, including “the need for mastery to be able to get one's own way, to establish some control over one's situation and environment, to express some degree of personal power, to be able to communicate and obtain objectives. And the need for love, affection and belonging. People need to escape feelings of loneliness and alienation and to give (and receive) love and affection, and to have a sense of belonging with high quality communication (with understanding and empathy)” (Shepard, 2009). It is basic human need that makes conformity a natural part of human development. As individuals take their role in a society there is much risk involved in trying to challenge that role. Symbolic interactionism brings an awareness, a consciousness to society, revealing weaknesses and flaws in its make up.

The language, words, and symbols in human society that people create and categorize contribute to the power of the media, gender role inequalities, sexism, racism, ageism, stereotyping, and the general inconsistent or unequal treatment of people of society. This arises from a dulled level of consciousness concerning issues facing members of society who are not of the majority or not in power. “Discriminatory or stereotypical language exists for any group whose physical appearance, behavior or belief vary from those in the mainstream” (Kessler, 2003). This type of language is not always obvious in its discrimination. It is symbolic of common images for people of societies and this is why it is so easy for the categorization of words to assist in the injustices that take place within society. “Most white, middle-class citizens see society from a monocultural perspective, a perspective that assumes, often unconsciously, that persons of all races are in the same cultural system together. This single-system form of seeing the world, is blind to its own cultural specificity. People who see persons of other races monoculturally cannot imagine the reality that those ‘others’ think of themselves not in relation to the majority race but in terms of their own culturally specific identities” (McIntosh, 1998).

Race inequality is an ongoing issue in society that the interactionist perspective may be able to offer insight into. Thinking a particular way because that is what society has taught, because that is what one learned as they developed behaviors that modeled that society is not an excuse for ignorance of all people within a social group. Symbolic Interactionism opens a door to question the society built before the birth of new generations and demands that humans take responsibility for the construction of their reality. How people communicate and interact within a society says something about human beings and people should answer to what society is saying. The purpose of Interactionists is to look at behavior to uncover the effects of interaction and symbols because the effects can be significant indicators of societal functioning and societal issues. Does language and symbols reinforce behavior that would demean or stereotype people and support prejudice behavior? Interactionists’ purpose may be to see how this behavior and these symbols “demean not only the group being stereotyped but also all of us who strive to live in a civilized society” (Kessler, 2003). Fortunately, Interactionism “promotes the idea that nothing in society is determined, and that people can break free of a label as individuals” (Wikipedia contributors, 2009).

Although research appears to not credit the use of symbolic interactionism in the media and in marketing with as great of emphasis as is due, in the future it is foreseeable that it will receive the attention it deserves. Is it not worthy at least to consider; if humans interact with media in excess more than the social world around them, does that not increase how the media contributes to a person’s identity? If what we see and read contributes to a person’s perception of things, then is media not an object no different from other objects of society?

The fast food industry, for example, markets themselves with symbols that are commonly recognizable by people. Their marketing is focused on primary colors that “generate a hunger in society upon sight because they symbolically represent ketchup and mustard, thus, with hungry people, the traffic of customers increases” (Wikipedia contributors, 2009). The power of the media is a long debated one. With consideration to symbolic interactionism, the media definitely affects behavior and should not just be studied through simple polls and surveys, but examined and investigated for the potential danger of how it is contributing to peoples’ identities, their perception, and development of meaning. When people submit their personal identity to a dominant culture or ideology, like the media, who communicates in a manner so not to disrupt human’s inner societal balance, then individuals in society will continue to reinforce such media and its dominant force of influence over society.

Symbolic Interactionism is applicable and valuable in studying the behavior of society today in dealing with contemporary issues and inequality, power struggles, mass media, marketing, and the use of language as symbols in communication in, and out of the organization. It remains a useful approach for examining how language, thought, meaning, symbols, the roles humans play, behavior, and how they interact to create and re-create society.
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